FAQs

  • Q: Can we customize our products?
  • A: Yes! Design, color, material, size and packaging can be customized according to your requirements.

  • Q: Do you test all your goods before delivery?
  • A: Yes! All the goods will be tested and inspected before delivery.

  • Q: HOW DO YOU GUARANTEE YOUR QUALITY AGAINST WOOD CRACKING AND WARPING?
  • A: We have floating structure, strict moisture control at 8-12 degree and professional drying and conditioning rooms in every workshop. All models are tested in house during sample development period before mass production.

  • Q: How can I get a sample? What’s the cost and lead time for the samples?
  • A: You have to check with our sales person for details. A trial order will be highly recommended to shorten the development period.

  • Q: WHAT'S YOUR MINIMUM ORDER QUANTITY (MOQ) AND LEAD TIME?
  • A: MOQ: 1x20GP container with mixed products (MOQ 50-100 pcs for each design);
    Lead time: For our regular orders, it will take 30 days. For new models, around 35 days.

  • Q: What is the term of payment?
  • A: T/T 30% deposit, and 70% balance against copy of document. Or L/C at sight.

Any Questions? Contact Us!

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